Terms & Conditions

1. Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties.


2. Delivery Policy – Upon receipt of payment customers are issued with their login details to the system. This completes the sale.


3. Refund / Cancellation Policy – Cancellation terms are 10 days from the date of sale if the customer has not accessed the Firesmart Tool. If customers have accessed the Firesmart tool we do not offer refunds as the product is deemed used.


Contact Information

Firesmart Risk Management Ltd


Contact: 01707 290516
Company Number: 8227398

VAT Number: 159413303

Email: info@firesmart.co.uk


Trilogy Business Support Ltd


Head Office: 01242 222132

Company Number: 04331071

VAT Number: 918904108

Email: laura_mackenzie@trilogygroup.com


Aries House

43 Selkirk Street

GL52 2HJ